FAQs

The Infinite Account is an online banking account for internet businesses that bridges the gap between old and new money. It is an EU registered Virtual Currency Asset Service Provider. The account serves as a digital asset wallet and exchange for small and medium sized internet businesses that accept Bitcoin (BTC) and USDT (US Dollar Tether) for their products or services, but have operating expenses in Euro (EUR).

Click here to open a personal account on our platform. Once you have passed the verification process, you will be able to add a business account and begin transactions.

*Minimum deposit and withdrawal fees apply.

EURD is Kabru's own stablecoin working in the same way that USDT and USDC work, but the EURD matches 1:1 with EUR.

At Kabru we strive to be as transparent as possible, which is why our fees are clear and simple. Kabru does not add a margin on the exchange rates achieved, we simply source the best rate possible and pass this on to our customers. This is currently the offered rate from BitStamp.

The quoted rate will be achieved provided your deposit confirms within 15 minutes and you have uploaded the transaction hash. In the event it takes longer, then you will receive the rate at the time the deposit is received by Kabru.

Transaction limits are from 100 to 100,000 EURD per transaction.

The exchange process speed depends on the cryptocurrency network speed and your preferred payment method.

Bank transfers may take up to 1-3 business days.

If your bank provides instant SEPA payments, then the process is much faster.

Either way, Kabru starts the exchange process immediately upon receiving your deposit.

Built on the Stellar network, the Infinite Account is protected by a digital signature and hash family, whose parameters can be configured to protect users from hackers with high computing power. Stellar also provides a secure transaction mechanism across untrusted intermediaries, using a new Byzantine agreement protocol called SCP.

Kabru Services UAB is registered with the Lithuanian Financial Crime Investigation Service (FCIS) as both a Cryptocurrency Exchange Operator and a Cryptocurrency Custodial Wallet Operator. Kabru Services UAB is also included on the Register of the Virtual Currency Exchange Operators and Depository Virtual Currency Wallet Operators as published by the Register of Legal Entities of the Republic of Lithuania on 1 February 2023.

We take compliance very seriously and operate at the highest levels.

A customer will be blocked if s/he is found on any sanctioned list (e.g OFAC, EU, UN, HMT, etc) for any kind of crime ranging from money laundering to terrorism financing, drug trafficking, etc. If a customer (or its UBO) is found to be on a sanctioned list then the customer will be blocked and cannot access Kabru's services.

As soon as the funds reflect in Kabru's account, it becomes impossible to cancel the transaction. Blockchain operations are irreversible.

Kabru strives to protect its customers from scams and fraudulent activities. KYC (Know Your Customer) and AML (Anti Money Laundering) procedures, as required by European legislation, are built into the Kabru verification process. The verification process therefore confirms the absolute legality of the transaction. In passing the Kabru verification process you confirm that you are a law-abiding citizen and that the State has no reason to address any claims towards you.

Verification is only possible with an identity (ID) card or passport. Other documents such as a driver's license are not accepted. Please use a phone and laptop connected to the same network rather than VPN.

Most verifications are processed automatically, taking up to a few minutes or a few hours. If, however, you have submitted a document or image that does not meet our requirements, we may need to review it manually and this could cause additional delays. You will be notified if you need to submit additional verification documents.

To speed up the verification process, please ensure that you are registering the same legal name as shown on your identification document. Please also ensure that you upload the correct type of identification document. This document should be valid and clear enough for the Kabru team to read all the details contained therein.

No - you only need to be verified once; all following transactions will be automatic. However, after initial verification we regularly conduct KYC (Know Your Customer including Anti Money Laundering and Counter Terrorism Financing) screenings so you may receive additional requests for information.

Please use an email address as the wallet address.

This is your Tax Identification Number.

We understand your concerns regarding personal data. We process a considerable amount of personal data and we take your privacy extremely seriously.

Kabru Services UAB processes all data in compliance with the EU's General Data Protection Regulations. For all enquiries, please contact Kabru's Data Protection Officer: liudas@kabru.com

SEPA stands for Single Euro Payments Area, and it is used when making cross-border European bank transfers.

Please be informed that if your bank does not belong to the EU/EEA, you will not be able to make a SEPA transfer.

In general, SEPA transactions can take 1-3 business days (weekends and holidays excluded). They may be instant, take a few minutes or hours, but the maximum time frame should not exceed 3 business days.

Not yet but watch this space!

We do not provide support over the phone. However, you can contact our customer support team by submitting a ticket or by using Telegram: @kabrusupport

The referral system is a program that allows our users to invite their friends, family, or associates to join our platform. As a referrer, you can earn up to 20% of the net fee income generated by the people you refer, as a reward for bringing new users to our platform.

To sign up for the referral program, you need to be a registered user on our platform. Once logged in, navigate to the referral section in your account dashboard and follow the instructions to get your unique referral link.

Simply share your unique referral link with the person you would like to invite. They need to sign up using that link for you to receive credit for the referral. You can share the link via email, social media, or any other means of communication.

Your referral earnings are calculated based on a percentage (up to 20%) of the net fee income generated by your referred users. Net fee income refers to the fees collected by the platform from deposits, after any discounts or promotions have been applied.

Referral earnings are typically credited to your account balance on a weekly basis. You can withdraw your earnings or use them, as per the platform's withdrawal and usage policies.

Yes, you can track your referrals, their activities, and your earnings in the referral section of your account dashboard. Detailed reports and analytics are provided to help you monitor your referral performance.

There is no limit to the number of people you can refer. The more users you refer, the higher your potential earnings from the referral program.

In order for you to receive credit for a referral, the referred user must sign up using your referral link. If they forget to use your link, unfortunately, we won't be able to attribute the referral to your account.

The current referral program offers rewards for direct referrals only. You will earn a percentage of the net fee income generated by the users you directly refer, but not from the users they may refer onwards.

To increase your referral earnings, you can actively promote your referral link to a wider audience and educate potential users about the benefits of joining our platform. Providing helpful information and showcasing your own positive experiences can encourage more people to sign up using your referral link.